The Tenancy Agreement
A Tenancy Agreement allows a tenant to take possession of a property for a specified period of time, it sets out the terms and conditions of the tenancy. The Tenancy Agreement is a legally binding contract whereby both parties agree to abide by the terms and conditions set out in the agreement.

When you sign the Tenancy Agreement you will receive a copy of all documents so that you have a record of everything.

The Entry Condition Report
The Entry condition report is an important form and forms part of your Tenancy Agreement, at the start of your tenancy we will prepare the ingoing inspection report and record the condition of the property as at the beginning of the tenancy and a copy will be given to you.

All tenants must inspect the property at the beginning or soon after moving into the property and complete the Entry Condition Report and return a signed copy back to their property manager within 3 days.

At the end of the tenancy the Entry Condition Report will be compared to the exit conditions to determine any liability you may have and subsequent claim against the bond by the landlord if any.

It is your responsibility to have all the services at the property connected and placed in your name (water excluded or otherwise agreed by the landlord) at the beginning of your tenancy and ensure when vacating that those services are disconnected.

Compare&Connect is a free service that can help you connect and disconnect your utilities to a wide range of market leading suppliers.  Simply ask your property manager to put you in touch with them for assistance.

Entry Costs
Once your application for a rental property has been approved, you will be required to pay a deposit of two weeks rent, four weeks bond and sign the lease. The two weeks deposit will be your first two weeks rent. Your Rental Bond will be lodged with RTA.

Routine Inspections During Your Tenancy
During the course of your tenancy, your Property Manager will inspect your property periodically. You will be provided at least 7 days notice and can expect the first inspection to be carried out within the first three months of moving into your property.

We will be checking on cleanliness, damage caused, number of occupants any repairs and maintenance required and general upkeep of the property.

We regularly conduct external inspections; in this event access to the property is not required and our property managers will not enter the property under any circumstances.

Locks, Keys And Security Devices
Our office retains a duplicate key to all of our properties for emergency access. Unfortunately, locks can only be changed, added to or altered after you have obtained written permission from your Property Manager and landlord. In this instance, you will also then need to supply us with any new keys or security devices at your cost.

Smoke Alarms
Smoke alarms are compulsory and are installed to protect the tenant and occupants in the event of a fire. Smoke alarms can save lives.

Under no circumstances are you to remove, obstruct or interfere with the operation of a smoke alarm on the premises. You must contact your property manager immediately if they need maintenance and are beeping.

Rental Payments
Our office has a strict policy on rent arrears and you are required to pay rent on time and in advance at all times.

If you have a problem paying rent on time you must contact your property manager immediately.

Maintenance & Emergency Repairs
All requests for repairs and maintenance are to be provided to your Property Manager in writing.

For all urgent repairs refer to your Tenancy Agreement for a definition of an urgent repair and then contact your property manager immediately for action. You will still need to submit the request in writing.

Termination of Tenancy
Giving notice to vacate a property must be provided in writing to your Property Manager.

Your property manager will contact you to arrange times to conduct inspections to show prospective new tenants through and will also arrange for the end of tenancy inspection and return of your bond once possession has been returned.

If you intend to vacate at the end of your fixed term Tenancy Agreement you are required to give at least 14 days written notice to us in writing at any time not less than 14 days prior to the expiry of your Tenancy Agreement.

If any unforeseen circumstances arise and you have to vacate the property prior to the expiration of your Tenancy Agreement during the fixed term, please contact your Property Manager immediately for details on the procedure and break fees associated.

It is important to understand the landlord’s insurance policy on the property does not extend to cover any of your goods and belongings. We therefore strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft, property damage and other perils.

In the event that you, another occupier, or visitor accidentally or negligently damage the property and rectification work is required, you may be required to pay any excess that may apply to the owner’s insurance policy.

Cleaning in Preparation for End Of Tenancy
It is recommended that the property be given a professional clean at the end of the tenancy and that any invoices are kept as proof of cleaning works. It is essential that the condition of the property be returned in the same condition less fair wear and tear as at the beginning of the tenancy.

About your Property Manager
Your assigned property manager is a professional real estate agent. They are here to facilitate between the tenant and landlord to ensure the tenancy runs smoothly at all times, the property is maintained and looked after on behalf of the landlord.

There are rules and regulations that everyone must adhere too, if you have any issues you must contact your property manager immediately as most if not all problems can be solved quite quickly and amicably.

For more information about tenants rights and responsibilities refer to your Tenancy Agreement.